Return & Refund Policy
Effective Date: 26 July 2026
At Infante, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following policy.
Return Eligibility
Products may be returned within 7 days of delivery if they meet the following conditions:
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The item is unused, unwashed and unworn.
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Original tags and packaging are intact.
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The product is in its original condition.
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A valid proof of purchase is provided.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned unless received damaged or defective:
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Innerwear or hygiene-sensitive products (if applicable)
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Gift cards
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Promotional or clearance items marked as non-returnable
Return Process
To initiate a return, please contact us at support@infante.com within 7 days of receiving your order. Please include:
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Order number
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Reason for return
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Photographs (if the item is damaged or incorrect)
Once your request is approved, we will provide instructions for the return.
Refunds
After the returned product is received and inspected, eligible refunds will be processed to the original payment method.
Refunds are generally completed within 7–10 business days, depending on your payment provider.
Exchange Policy
Exchanges are subject to product availability. If the requested size or product is unavailable, a refund or store credit may be offered at our discretion.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect item, please notify us within 48 hours of delivery with photographs. We will arrange a replacement, exchange or refund after verification.
Cancellation Policy
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
Infante
Email: support@infante.com
Phone: +91 9818287433
Address: Block W, W-18-19, Buddh Vihar, W Block, Sector 11, Noida, Uttar Pradesh 201301